Privacy Policy

CUSTOMER PRIVACY POLICY

Project V recognizes the importance of the protection of your personal data. This Privacy Policy explains our practices regarding the collection, use or disclosure of personal data including other rights of the Data Subjects in accordance with the Personal Data Protection Laws.

COLLECTION OF PERSONAL DATA

We collect your personal information when you interact with us or use our services, such as when you contact us and access our website and platform.

• We collect information when:
  • you engage our services;
  • you contact us directly via inquiry form, email, phone; and
  • automatically when you access our website and platform.
• We collect personal information that you voluntarily provide to us when you register for an account on our platform, express an interest in obtaining information about us or our services, when you participate in activities on the website and platform or otherwise when you contact us.

TYPES OF DATA COLLECTED

The personal information we collect both directly and indirectly may include (but is not limited to) the following:

• When you engage our services:
  • Personal Information (including employee information where you are a business) provided by you: We collect names; email addresses; mailing addresses; billing addresses; debit/credit card numbers; phone numbers; contact preferences and other such as photo, video, and other information that is considered personal data under the Personal Data Protection Laws.
  • Payment Data: We may collect data necessary to process payments by us to you and so be aware of bank accounts or similar details..
• We also collect information about your usage of our website, platform and services and information about when you contact us or provide us with feedback, including via email, letter, and phone.
• We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our website or platform.

You warrant that all personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information

CHILDREN

If you are under the age of 20 or having legal restrictions, we may collect, use or disclose your personal data. We require your parents or guardian to be aware and provide consent to us or allowed by applicable laws. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

STORAGE OF DATA

We store your personal data as hard copy and soft copy. We store your personal data by using the following systems:

• Third-party server service providers outside of Thailand

USE OF DATA

We use the collected data for various purposes:

• To create and manage accounts
• To provide products or services
• To improve products, services, or user experiences
• To share and manage information within organization
• To conduct marketing activities and promotions
• To provide after-sales services
• To gather user’s feedback
• To process payments of products or services
• To comply with our Terms and Conditions
• To comply with laws, rules, and regulatory authorities

DISCLOSURE OF PERSONAL DATA

We may disclose your personal data to the following parties in certain circumstances:

ORGANIZATION

We may disclose your personal data within our organization to provide and develop our products or services. We may combine information internally across the different products or services covered by this Privacy Policy to help us be more relevant and useful to you and others. With respect to transfers originating from the European Economic Area (EEA) to the United States and other non-EEA jurisdictions, we will have appropriate solutions to address cross-border transfers as required or permitted by the General Data Protection Regulation.

DATA RETENTION

We will retain your personal data for as long as necessary during the period you are a customer or under relationship with us, or for as long as necessary in connection with the purposes set out in this Privacy Policy, unless law requires or permits a longer retention period. We will erase, destroy or anonymize your personal data when it is no longer necessary or when the period lapses.

DATA SUBJECT RIGHTS

Subject to the Personal Data Protection Laws thereof, you may exercise any of these rights in the following:

Withdrawal of consent: If you have given consent to us to collect, use or disclose your personal data whether before or after the effective date of the Personal Data Protection Laws, you have the right to withdraw such consent at any time throughout the period your personal data available to us, unless it is restricted by laws or you are still under beneficial contract.

Data access: You have the right to access your personal data that is under our responsibility; to request us to make a copy of such data for you; and to request us to reveal as to how we obtain your personal data.

Data portability: You have the right to obtain your personal data if we organize such personal data in automatic machine-readable or usable format and can be processed or disclosed by automatic means; to request us to send or transfer the personal data in such format directly to other data controllers if doable by automatic means; and to request to obtain the personal data in such format sent or transferred by us directly to other data controller unless not technically feasible.

Objection: You have the right to object to collection, use or disclosure of your personal data at any time if such doing is conducted for legitimate interests of us, corporation or individual which is within your reasonable expectation; or for carrying out public tasks.

Data erasure or destruction: You have the right to request us to erase, destroy or anonymize your personal data if you believe that the collection, use or disclosure of your personal data is against relevant laws; or retention of the data by us is no longer necessary in connection with related purposes under this Privacy Policy; or when you request to withdraw your consent or to object to the processing as earlier described.

Suspension: You have the right to request us to suspend processing your personal data during the period where we examine your rectification or objection request; or when it is no longer necessary and we must erase or destroy your personal data pursuant to relevant laws but you instead request us to suspend the processing.

Rectification: You have the right to rectify your personal data to be updated, complete and not misleading.

Complaint lodging: You have the right to complain to competent authorities pursuant to relevant laws if you believe that the collection, use or disclosure of your personal data is violating or not in compliance with relevant laws.

If you are in the European Economic Area (EEA) you have the rights as mentioned above and also you have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable Personal Data Protection laws. You can exercise these rights as the Data Subject by contacting our Data Protection Officer as mentioned below. We will notify the result of your request within 30 days upon receipt of such request. If we deny the request, we will inform you of the reason via SMS, email address, telephone, registered mail (if applicable).

ADVERTISING AND MARKETING

To enable you to receive benefits from using our products or services, we use your personal data to analyze, personalize and enhance our products or services, and marketing efforts through Google, Facebook, pixel tracking code and others. We use such information to provide you with customized and personalized recommendations for products or services we think will be of interest to you. We do not use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning you or otherwise significantly affects you. We may send certain information or newsletter for the purpose of utilizing your preference via your email. If you no longer want to receive the communications from us, you can click the “unsubscribe” link in the email or contact us through our email.

COOKIES

To enrich and perfect your experience, we use cookies or similar technologies to display personalized content, appropriate advertising and store your preferences on your computer. We use cookies to identify and track visitors, their usage of our website and their website access preferences. If you do not wish to have cookies placed on your computer you should set their browsers to refuse cookies before using our website.

DATA SECURITY

We endeavor to protect your personal data by establishing security measures in accordance with the principles of confidentiality, integrity, and availability to prevent loss, unauthorized or unlawful access, destruction, use, alteration, or disclosure including administrative safeguard, technical safeguard, physical safeguard and access controls.

DATA BREACH NOTIFICATION

We will notify the Office of the Personal Data Protection Committee without delay and, where feasible, within 72 hours after having become aware of it, unless such personal data breach is unlikely to result in a risk to the rights and freedoms of you. If the personal data breach is likely to result in a high risk to the rights and freedoms of you, we will also notify the personal data breach and the remedial measures to you without delay through our website, SMS, email address, telephone or registered mail (if applicable).

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. Any changes of this Privacy Policy, we encourage you to frequently check on our website. This Privacy Policy was last updated and effective on October 5, 2023.

LINKS TO OTHER SITES

The purpose of this Privacy Policy is to offer products or services and use of our website. Any websites from other domains found on our site are subject to their privacy policy which is not related to us.

CONTACT INFORMATION

If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us by using the following details:

Project V (EQHO Communications Ltd.)

Email: V Team at v@eqho.com